Frequently asked questions
Your life, safely organised. Your legacy, simply shared.
Do you store my passwords?
No. We never ask for or store your actual passwords together. Instead, you can record where your passwords are kept (for example, in PassItOnDigital Secure Vault(only you have the password), a sealed envelope at home, or an encrypted USB drive). This way, your trusted contact will know where to find them — without us ever seeing them.
How secure is my information?
Very secure. All data is encrypted both in transit and at rest. Your portal account is protected by your login details, and only the people you nominate as trusted contacts can access information you allow.
Who can see my data?
Only you, and the trusted contacts you specifically nominate. You are always in control.
Where is my data stored?
Your data is stored in secure, encrypted cloud servers. Full details are provided in our Privacy Policy.
What if my trusted contact needs help accessing my vault?
They can contact us at support@passitondigital.com. We’ll guide them through the process, but only within the permissions you’ve granted.
What if I forget my login?
Just click “Forgot password” on the login screen at portal.passitondigital.com and follow the steps. If you’re still stuck, email us at support@passitondigital.com.
Can I add more than one trusted contact?
Yes. Depending on your plan, you can add several trusted people (for example, a spouse, child, or executor). You control what each of them can see.
What happens if I want to leave PassItOn-Digital?
You can export your data and close your account at any time. We will permanently delete your information upon request.
Do you give legal or financial advice?
No. PassItOn-Digital is a secure organisation tool, not a legal or financial service. For advice on wills, inheritance, or investments, please consult a qualified professional.
Can I update my information later?
Of course. You can log in and update your records at any time. We’ll also remind you gently of your “Top 5 tasks to complete” so your vault stays current.